📦 shipping questions
🌍 where do you ship from?
all orders are shipped from our facility in miami, florida.
🚚 which shipping carriers do you use?
we use ups or usps, depending on the destination and delivery time.
⏱️ how long does shipping take?
orders are usually processed within 1 to 2 business days. most packages arrive within 2 to 5 business days after dispatch.
💲 how much is shipping?
shipping is automatically calculated at checkout based on your location and order size.
🎁 do you offer free shipping?
yes, we offer free shipping on all domestic u.s. orders of $45 or more.
🔍 can i track my order?
yes. once your order is shipped, you will receive a confirmation email with a tracking number and link to follow your package.
✈️ do you ship internationally?
yes, we ship all over the world.
📦 what happens if my package is delayed or lost?
please email us at hello@alejothegardener.com. we will assist you promptly and make sure your issue is resolved.
🏠 can i change my shipping address after placing an order?
if your order has not shipped yet, send us an email as soon as possible at hello@alejothegardener.com so we can update the address.
💬 for any other shipping-related questions, feel free to contact us at hello@alejothegardener.com
