F.A.Q
- SHIPPING
- ORDER
- PAYMENT
- ACCOUNTS
- CONTACT
Our standard handling time for most orders is 1-2 business days. This means that once you place your order, it will take us 1-2 business days to process and prepare it for shipment. Please note that handling time does not include weekends or holidays. However, it's important to mention that items marked as "special items" on our website may require additional handling time. These special items may include large or customized products that need extra care and attention during the preparation process. If you have ordered special items, we will provide you with an estimated handling time during the checkout process, and you can also contact our customer support team for more specific information about the handling time for your special items. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor its progress. If you have any questions or concerns about the handling time for your order, please don't hesitate to reach out to us. We're here to assist you with any inquiries you may have.
We are located in Miami, Florida, with the zip code 33184. We primarily utilize UPS and USPS for shipping most orders, customizing the choice based on the items you purchase and your shipping address. Additionally, for customers in the United States, we offer free shipping on orders of $45 or more. Our shipping options provide a range of choices to cater to your needs, including standard, expedited, and express shipping. Please keep in mind that the specific cost and estimated delivery time can vary based on your location and the dimensions of your order.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. During the checkout process, the system will automatically calculate the shipping cost for your specific order. If your order totals $45 or more, you will qualify for free standard shipping within the United States. Please note: While free standard shipping is automatically applied for eligible orders, you also have the option to select alternative shipping methods during the checkout process if you prefer expedited or express shipping for an additional cost. This allows you to choose the shipping method that best suits your needs and delivery timeline. You'll be able to review the exact shipping costs for these options before finalizing your payment.
Delivery times can vary depending on your location and the shipping method chosen. Standard shipping typically takes 5 days, while expedited and express options are faster. You can track your order's progress using the provided tracking number.
At this moment, we currently offer international shipping to Canada. We're excited to announce that we will soon be expanding our international shipping options to include destinations all around the world. Please stay tuned for updates on our website regarding the list of supported countries and associated shipping rates as we broaden our global shipping reach.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status and estimated delivery date.
Please contact our customer support team at hello@alejothegardener.com as soon as possible if you need to change your shipping address. We'll do our best to update the information before your order is shipped.
If your order is significantly delayed or lost in transit, please reach out to our customer support team. We will investigate the issue and work to resolve it, which may include issuing a refund or sending a replacement.
To place an order, simply browse our website, select the items you'd like to purchase, and add them to your shopping cart. Once you've finished shopping, proceed to the checkout, where you can review your order and complete the purchase.
No, we do not have a minimum order requirement. You can enjoy free standard shipping for USA when order $45+.
If you need to make changes or cancel your order, please reach out to our customer support team promptly, preferably within 15 minutes after placing the order. Our fulfillment process operates at a swift pace, and while we will make every effort to assist you, the feasibility of making changes or cancellations depends on the order's current status and whether it has already been processed.
Yes, we frequently offer discounts and promotions. Be sure to check our website or subscribe to our newsletter and text messages to stay updated on the latest deals and offers.
Yes, we offer wholesale pricing for larger quantities. Please reach out to our customer support team at hello@alejothegardener.com.
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), debit cards, PayPal, and Apple Pay or Google Pay.
Yes, it is safe to enter your credit card information on our website. We take security seriously and use encryption of Shopify technology to protect your data. Your payment information is transmitted securely, and we do not store your credit card details after the transaction is completed.
Currently, we do not offer financing or installment payment options directly on our website. But it is coming soon.
At this time, we can only accept a single payment method for each order. You can choose your preferred payment method during the checkout process.
USD (U.S. Dollars)
For your security, we do not store payment information for future orders. You will need to re-enter your payment details for each purchase.
If you experience payment issues or errors during checkout, please first call your bank and let them know that you are placing an order online. Afterward, if the issue persists or if you have any further questions, please contact our customer support team for assistance at hello@alejothegardener.com.
No, creating an account is not required to make a purchase on our website. You can check out as a guest. However, we highly recommend creating an account for a smoother shopping experience and to track your orders more easily.
Creating an account offers several benefits, including: Faster and easier checkout for future orders. Order history and tracking information accessible from your account. The ability to save multiple shipping addresses. Exclusive access to promotions, discounts, and gardening tips through our newsletter and text messages.
Yes, you can easily update your account information by logging in and accessing the "Account Settings" section. From there, you can make changes to your email, password, shipping address, and other account details.
If you've forgotten your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password. Follow the provided link to create a new password.
Yes, you can place an order as a guest and then create an account at any time. Just keep in mind that creating an account before making a purchase will allow you to enjoy the benefits of a registered account right away.
To delete your account, please contact our customer support team, and they will assist you with the account deletion process. Please note that account deletion is irreversible and will result in the loss of order history and account-related data. By offering information about the benefits of creating an account and reassuring customers that it's not mandatory but highly recommended, you can encourage users to have a more convenient and personalized shopping experience on your gardening products website.
You can reach our customer support team by sending an email to hello@alejothegardener.com. We're here to assist you with any questions, concerns, or inquiries you may have.
Our customer support team is available to assist you during our regular business hours, which are Monday to Friday 9am to 5pm EST. You can email us at any time, and we will respond during our operating hours.
We strive to respond to all email inquiries as promptly as possible. Typically, you can expect to receive a response within [mention the expected response time, e.g., 24-48 hours] during our business hours.
Absolutely! Whether you have questions about an order, need assistance with product selection, or encounter any issues, please feel free to email us at hello@alejothegardener.com. Our customer support team is here to help you with all order-related matters.
Currently, we primarily offer customer support via email at hello@alejothegardener.com. This allows us to efficiently address your inquiries and provide written documentation for reference.
